Contacting Synergy is a dud?

Area for the Synergy line of amps and modules
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aftec
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Contacting Synergy is a dud?

Post by aftec » Mon Jun 15, 2020 4:53 am

Did anyone got an answer from Synergy using the contact page from the website ever?

webrthomson
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Re: Contacting Synergy is a dud?

Post by webrthomson » Mon Jun 15, 2020 1:34 pm

Not used the form but BAD, the comany that makes Synergy, are (were?) shut down at the moment.

aftec
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Re: Contacting Synergy is a dud?

Post by aftec » Wed Jun 17, 2020 7:16 am

They up and running AFAIK. Still if it is lockdown, customer service works with most vendors.
Tried to send another message, but no luck with the reply.
They have a great product, but it seems their customer service sucks ass.

warmachine67
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Re: Contacting Synergy is a dud?

Post by warmachine67 » Thu Jun 18, 2020 7:38 am

I have used the form on the synergy website, once, and got an email reply within a day.

I have also messaged them on Facebook, once, and received a reply within a day.

Perhaps I just got lucky, but I did at least get some sort of response.

Elric
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Re: Contacting Synergy is a dud?

Post by Elric » Sat Jun 20, 2020 9:03 am

I’ve contacted them about four or five times In the last year via the form and have always gotten an email answer w/in 48 hours or so. They have been simple questions mostly but so far I’m happy with the support. At least one of those was in the last month.

aftec
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Re: Contacting Synergy is a dud?

Post by aftec » Mon Jun 22, 2020 8:13 am

I have asked them about availability, due the webshops in the EU are completely all over the map on lead times.
One of them states the next availability on stock is 16th of August, the other one 2-3 weeks, than after the 2-3 weeks they state, Synergy has postponed delivery for another 2-3 weeks. I just wanted to have some clarification if their modules will be shipped to the EU in a reasonable timeframe, (16th of August is not reasonable, in the 10th of June) or the biggest webshop of musical items is playing some nasty games.
Seems like this is a touchy subject, but even a "We don't really know, because of COVID we are backordered like hell" is ok with me, simple we don't answer questions attitude pisses me off, and now I don't know if I want to invest in a brand, which has such a poor customer service.

lebobl
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Re: Contacting Synergy is a dud?

Post by lebobl » Mon Jun 22, 2020 8:45 am

I asked a question using the online form and got a response in one day. Excellent service!
Randall RM4
Fryette PS2
Mesa 2x12 Recto Cabinet w/ Celestion V30s
Modules: Jaded Faith VX30/Twin Tone/Silverado/EV Trilogy, Salvation Loneclean, Synergy SLO

aftec
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Re: Contacting Synergy is a dud?

Post by aftec » Fri Jun 26, 2020 9:37 am

Maybe there are some questions they see better to be neglected.

aftec
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Re: Contacting Synergy is a dud?

Post by aftec » Fri Jun 26, 2020 11:35 am

Tried again today, and got an answer in 1 hour. Good stuff.

NewEraOutlaws
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Re: Contacting Synergy is a dud?

Post by NewEraOutlaws » Mon Jul 06, 2020 10:32 am

blad@boutiqueampsdistribution.com

Blad is the dude you want to speak with. I had to get my Syn-5050 poweramp's fan fixed and his communication is excellent.
- RKH
www.neweraoutlaws.com
We Make Rock 'N' Roll Music

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