HELP Randall V2 head

El_Thwatez said:

Unless you have the channel volume down and the master volume up or visa versa, the quietness is a valve or power section issue. I blew the power valve in my T2 on stage and the amp still worked but was dead quiet and really weak, like a 2watt amp driving a whacking great cab!

Check the power-valve first. The randall tech in the UK has said that the 12AT7s have a much shorter shelflife than 12AX7s and it has been documented on these forums that the electroharmonix 12AT7s supplied with the amps actually have a manufacturing fault anyway and wear out very quickly. Replace the 12AT7 at the back of the head and give it a try. If that doesnt fix the quietness issue try replacing the other valves in the head. You can get JJ brand 12AT7s for quite cheap and they endure alot of punishment (mine must have had in the region of 30 gigs thrown at it since I replaced it, with no sign of it wearing out)

If changing the valves does nothing, then then I'm pretty sure the power section is dead which will probably result in it doing what you have indicated.

Regardless of the supplier, as long as it is less than 3 years old (double check 3) you have a warranty with Randall. Check their website for warranty details.

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Randall guitar amplifiers, bass amplifiers and speaker enclosures are warranted to be free of defects in materials and workmanship in normal use for a period of three (3) years from the date of original purchase. The manufacturer warrants jaguar speakers for a period of two years. The manufacturer warrants tubes for a period of sixty days. Rental stock is warranted for one year from date of invoice to dealer. Warranty on rental units is not transferable. During that period, Randall will repair or replace, at Randall's option, any Randall product or part thereof which is found by Randall to be defective. The customer pays transportation to and from Randall factory service or any Randall Authorized Service Center. Randall reserves the right to use materials readily available at the time of the repair. Warranty service requires Proof of Purchase (sales receipt) to be presented at time of service request.
What is covered against manufacturing defects
Parts and Labor to correct any defect in materials used and any defect attributable to workmanship.

What is not covered
Shipping Damage. Report damage upon receipt of item to the carrier (i.e. UPS). Freight carrier must be notified upon receipt of items to insure freight damage claim resolution. Shipping damage not filed with carriers immediately upon receipt will not be covered under warranty. Merchandise that has been modified after original shipment from the Randall factory. Product whose serial numbers have been altered or removed. Exterior finish Normal wear and tear Damage due to misuse, operation outside the specified ratings, neglect or accident. Warranty claims by anyone other than the original purchaser. Randall is not responsible for any items left in gig bags or cases. We strongly advice that all personal items, picks, sheet music, chords, cables, tuners, ect? should be removed.
Freight charges to and from the factory or authorized service center for customer owned goods. Any and all charges incurred from priority service requests (Rush Service) or priority shipping for replacement parts. Any and all charges if no problem is found.

Factory Service Terms

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oh and randall told me the warranty does not exist outside of the US

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