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Randall Customer Service Contact Info
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ned
Site Admin


Joined: 02 Mar 2006
Posts: 797

PostPosted: Tue Sep 12, 2006 10:45 am    Post subject: Randall Customer Service Contact Info Reply with quote

The email address for Randall Customer Service is:

cservice@usmusiccorp.com
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Grail Tone - Amp Settings
My Rig: Egnater Mod 50 1x12 Combo w/ VX and SL2 modules
FX: Digitech GSP1101, RM4 w/ SuperV, JTM45, Plexi, XTC, KH2, TB
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mtsweapon
RM50


Joined: 25 May 2006
Posts: 84
Location: Missouri

PostPosted: Thu Sep 14, 2006 11:06 am    Post subject: Reply with quote

As most of us have found though its like sending an e-mail to yourself. Mad
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Drew
Donating Member


Joined: 26 Mar 2006
Posts: 135
Location: New Haven,CT

PostPosted: Thu Sep 14, 2006 2:11 pm    Post subject: Reply with quote

I was lucky. I had 2 different people answer the same question at Randall
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3 Mile Stone
Lynch Box


Joined: 28 Aug 2006
Posts: 702
Location: Tejas Y'all

PostPosted: Sat Sep 16, 2006 5:53 pm    Post subject: Reply with quote

Okay, so this seems to be sort of an issue for Randall. Maybe we should do what we can to try to remedy this because obviously we dig their stuff (but if support isn't there, they will get a bad rep!). So I have several suggestions. EVERYONE post a name and direct phone # to someone at Randall that you have personally dealt with that actually helped you solve a problem inteligently. Then we will all get on the e-mails and try to convince this short list of reputable folks that they should A) talk to someone within their organization at Randall about this lack of support and B) monitor this site for issues.

If we get a good amount of response to this post, names and numbers and e-mail address then let's tell 'em what we think and what they can do to help.

Worth a try or no?
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TommyT
www.3milestone.com
Fender Strat/ Les Paul>Teese Wah/MXR Custom Audio Boost/MXR Bass Octave/Mxr Custom Overdrive/Xotic BB/ Barber DD/Strymon Lex>Digitech GSP1101>Egnater MOD 50>B'man>Eganter Custom Shop 1X12
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mhartman
RM20


Joined: 15 Jun 2006
Posts: 7

PostPosted: Thu Jan 18, 2007 8:20 am    Post subject: Reply with quote

I e-mailed them twice about getting a RM20b manual (either printed or a .pdf version) a while back. Both times, they were nice enough saying that they would get it to me, but they never did (no it is not on the website either). At least they were nice about blowing me off.
Confused
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All guitars recorded with Randall RM20
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lucidness
RM50


Joined: 11 May 2006
Posts: 55

PostPosted: Sat Jan 20, 2007 10:08 pm    Post subject: Reply with quote

thats funny. I've called them up 3 times in a row and spoken to 3 different people and recieved 3 different answers to my questions. Some people know the Randall gear well, some know the Washburn gear well, some are just idiots it seems. It's definitly not like calling Rivera or Mesa boogie where the owner might actually answer the phone, so I guess we gotta give em a break.

cody
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madman77
RM20


Joined: 18 Jan 2007
Posts: 26
Location: Iceland

PostPosted: Tue Feb 13, 2007 5:34 pm    Post subject: Reply with quote

Well, I've sent a couple of e-mails with no luck. Unfortunately I live in Iceland which is IN THE MIDDLE OF THE ATLANTIC OCEAN and I'm not rich enough to do both: buy the rig AND call them up LOOOONG-distance
Just need to know when they'll be shipping the rest of my order

I needz my RM4!!!!!
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Mods: Blackface, Deluxe, Plexi, SL+, Super V, XTC, 1086, Tweed, Grail, Brahma,
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Altanon
RM20


Joined: 12 Nov 2006
Posts: 34
Location: Bridgeport, Conn.

PostPosted: Thu Feb 15, 2007 4:51 am    Post subject: Reply with quote

madman77 wrote:
...Unfortunately I live in Iceland which is IN THE MIDDLE OF THE ATLANTIC OCEAN...


Buck-up little camper, you could live in Greenland!! Mr. Green
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maximus1
Lynch Box


Joined: 11 Mar 2007
Posts: 959

PostPosted: Wed Mar 21, 2007 10:42 pm    Post subject: service Reply with quote

i've had pretty good luck by calling 1-800-US SOUND
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MitchSchaft
RM20


Joined: 30 May 2006
Posts: 29
Location: Memphis, TN

PostPosted: Sun Mar 25, 2007 10:44 am    Post subject: Reply with quote

I've had horrid luck with emails over the years. 2 years ago, rd/man was awesome at helping out. These days he ignores us like the other reps.

Now, my buddy emailed and received successful replies for schematics a couple weeks ago from Stacy at usmusiccorp.

stacy.puckett@USMusicCorp.com

I've emailed her multiple times asking for schematics and she purposely ignores me Razz. Just my luck.

Randall, your customer service is horrible! I can't get my WarheadX2 fixed because of you.
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maximus1
Lynch Box


Joined: 11 Mar 2007
Posts: 959

PostPosted: Fri Mar 30, 2007 9:27 pm    Post subject: service Reply with quote

call 1- 800- us sound
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MitchSchaft
RM20


Joined: 30 May 2006
Posts: 29
Location: Memphis, TN

PostPosted: Sat Apr 07, 2007 11:33 pm    Post subject: Reply with quote

Stacy emailed me, but I guess didn't read my email. She sent me the same ones I had already Laughing.
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joey_truelove
RM100


Joined: 08 May 2006
Posts: 408
Location: Dales district, Sweden - heartland of Swedish folkmusic

PostPosted: Thu Jul 26, 2007 6:02 pm    Post subject: Reply with quote

Altanon wrote:
madman77 wrote:
...Unfortunately I live in Iceland which is IN THE MIDDLE OF THE ATLANTIC OCEAN...


Buck-up little camper, you could live in Greenland!! Mr. Green

The difference being Greenland is actually closer to civilisation than Iceland. Iceland is basically a vulcanic island the Vikings colonised back in those days. One eternity to the North you got the North pole, an equal distance to the South-East you got Scandinavia and in the distance to the West, somewhere close to Canada, there's Greenland. Everything has to be flown in or sent in by boat.
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Caine
RM100


Joined: 31 Jul 2006
Posts: 338

PostPosted: Thu Jan 24, 2008 10:12 am    Post subject: Reply with quote

Over three months ago, I ordered a couple of the black module face plates, a Randall logo and a few other miscellaneous items. The sales rep at the dealership has tried again and again to get my stuff but so far, nothing. I was told a long time ago that most or all of my stuff was in stock at Randall. And so goes the question. Why is it that Randall just can?t seem to consistently get there sh*t together in this regard? There has been and continues to be some organizational and management problems at Randall. I was most recently told that somebody at Randall was going to take care of my order and send my stuff directly to me. I was told that before and nothing happened so we?ll see. I?m not holding my breath. And instead of the occasional customer service rep apologizing and saying that he will take care of the situation, Randall needs to makes significant and fundamental changes how they conduct business with retailers and customers. I?m not hopeful that that will ever happen.
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drummerguy1010
RM20


Joined: 18 Feb 2008
Posts: 36
Location: SlC, UT

PostPosted: Thu Apr 10, 2008 6:52 pm    Post subject: agreed Reply with quote

Going on 2 months since I placed my order w/musicians friend for an RM100, finally got fed up and called their management, was told they only get 2-3 order/year for Randall gear. Had I known it was going to take this long, I probably would've gone for a Mesa or Marshall or even that new Line 6 tube head and saved 1/2 my money.
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Using an expanding collection of Schecters, Epiphone SG's, Explorers, Randall RM100 w/Clean, Treadplate, Salvado (Ultra mod), and a Randall 4x12 cab.
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