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Randall Customer Service Contact Info
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Ultron
RM100


Joined: 20 Aug 2010
Posts: 196
Location: Chicago, home of da flat "A" my friend...

PostPosted: Tue Apr 05, 2011 8:19 am    Post subject: Reply with quote

c.thep wrote:
This is frustrating me beyond belief. I've been actively trying to get my hands on an RM100 midi board for at least 6 months. Since they don't respond to emails, Im forced to deal with the rediculous hold times to get on the phone with someone. And when I do:

-the part I need is not in stock
-they get a new have a new computer system that isn't working
-Every email they said they'd send never got to me.
-No basic questions I asked could be answered
-the person who I need to talk to is gone

So finally I try again 3 weeks ago and could at last manage to put an order in for the midi board. Busted out my debit card, and payed for it. Eric said they would ship it within the next day or two.

Today I call again inquiring about my order that hasn't been shipped. Get put on hold while he checks to see if they can ship out the part or not. Wow.

Says they will ship it tomorrow. I asked if I could get a tracking or delivery confirmation number through email. Do I expect to get one tomorrow? nope.

Literally the worst customer service ever. Great products, but if you ever need help, you're f&(%ed. I genuinely hope USmusic Corp go bankrupt, since they are no help to me anyway. Maybe then will some partially decent management get a hold of Randall.


any update on this? I'm running into the same nonsense with these jokers.
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RonZombie
RM20


Joined: 14 Apr 2012
Posts: 47

PostPosted: Tue May 15, 2012 8:57 am    Post subject: Reply with quote

I have had my RM100KH for close to a month now.
It had a blown Power Tube from the factory.
Contacted Randall and they told me they would ship a replacement Tube in a few days.
Called today and they still have not shipped it!
Waiting close to a Month for a Tube is insane!
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