*Update* Concerns NEW amp purchase. PLEASE read...
I probably should know better but when i received my new RM22 I just plugged her in and fired her up. I was having a good ole' time when I decided to try out the boost function after about a half hour of tweaking the settings. There was a popping sound and all of a sudden it was like I turned the amp down to where it was barely audible. I thought maybe I had the boost volume turned down. No, that wasn't the case. In fact it was almost at 3/4 volume. I put it in standby mode for about five minutes after killing the boost and after taking it off of standby the amp was purring along again. I decided to shut it down until I could check the bias setting on the power tubes.
I have only had the amp for a week and only just had a chance to fire it up yesterday. After finally finding the bias adjust voltage settings I set it up and checked the voltages. My readings were test pt#1 = 15.7mv. Test pt#2 = 8.5mv. So after attempting to get the tubes biased my best results were test pt#1 = 20mv and est pt#2 = 13.6mv. Readings should be between 15mv and 20mv. Also, according to other MTS amp bias instructions when I plug my black lead into test pt#1 and red lead into test pt#2 I should preferably have a reading less than 5mv. I am at right around 7mv. I'm thinking new tubes are needed.
Since I just got this amp last week should I contact the place I got the amp from or should I contact Randall directly ( I don't want to mention the dealer, but they are an authorized Randall dealer)? I haven't even registered the amp yet. I think I should be getting a new set of power tubes since the manual explains that tubes carry a 90 day warranty. However it also states that I have to ship the entire unit for service?
Anybody run into this type of situation before? I have a full 30 day no questions asked return policy from the place of purchase, but from the short time I had with it I would rather keep the amp. I just don't want to be jerked around having to ship the amp for service. I will need backup tubes and will get probably a couple of sets if I keep the amp but it still frys me that my new amp already needs new tubes after a half hour of operation.